Reports
Last updated
Last updated
The Reports page in Babel Licensing Web Application provides a comprehensive interface for monitoring and managing exception reports submitted by licensed applications. This feature is essential for tracking application errors, crashes, and exceptions that occur in software products using the Babel Licensing system.
The Reports page displays a tabular list of exception reports submitted from client applications. Each report contains critical information about errors encountered during application execution, helping developers identify and resolve issues efficiently.
The central element of the Reports page is a data grid displaying exception reports with the following columns:
Name: Identifies the type of report (typically "ExceptionReport" for error reports)
Date: Shows the timestamp when the exception occurred (format: YYYY-MM-DD HH:MM:SS)
Address: Displays the IP address of the client machine that generated the report
User Key: Contains the license key associated with the application instance
Machine Id: Shows a unique identifier for the client machine
Client Name: Indicates the client device type or name (e.g., "Mac")
At the top of the page, you'll find:
A global search bar for quickly finding specific reports
Column-specific filter icons (magnifying glass) for filtering by individual fields
A date picker for filtering reports by specific time periods
Each report row includes action buttons:
Edit (pencil icon): Opens the report details view for examining the full exception information
Delete (trash icon): Removes the report from the system
By default, the page displays all exception reports in reverse chronological order (newest first). Reports include vital contextual information such as the client machine's IP address, user license key, machine ID, and client platform.
To view detailed information about a specific exception:
Locate the report of interest in the list
Click the edit (pencil) icon on the left side of the report row
The Report Details view in Babel Licensing Web Application provides an in-depth analysis of individual exception reports. When you select a specific exception report from the main Reports page, you'll be presented with this comprehensive view that allows you to examine all aspects of the reported exception.
At the top of the page, the "Report Information" panel displays essential identifying details about the exception:
Uid: A unique identifier for the report (e.g., "f9b30aeb-6d9b-4556-bb0e-8521b7ba2368")
Date: The timestamp when the exception occurred (e.g., "3/16/2025, 8:26:50 PM")
User Key: The license key associated with the application instance, displayed as a clickable link
Client Name: The type of client machine (e.g., "Mac")
Address: IP address of the client machine that generated the report (e.g., "192.168.65.1")
Machine ID: A unique hardware identifier for the client device (e.g., "ADSQH-89GGJ-J7CJY-3FQFK-DF48H")
Application ID: The identifier of the application that generated the report (e.g., "ACME EquiTrack")
The "Properties" section provides a tabular view of additional metadata related to the exception:
source: Identifies the source of the exception (e.g., "console_exception_report_example")
type: The exact exception type that occurred (e.g., "System.OutOfMemoryException")
message: The error message associated with the exception (e.g., "Array dimensions exceeded supported range.")
stack_trace: A truncated preview of the stack trace showing where the exception occurred
cmdline: The command line used to launch the application that generated the exception
The Properties grid includes pagination controls at the bottom, allowing you to navigate through multiple pages of properties if present.
The bottom section of the page contains detailed information about the exception, organized into multiple tabs:
This tab displays:
Message: The complete error message (e.g., "Array dimensions exceeded supported range.")
Type: The exception class name (e.g., "System.OutOfMemoryException")
Source: The source of the exception (e.g., "console_exception_report_example")
STACK TRACE: The full stack trace showing the exact execution path that led to the exception, including:
Method names
File paths
Line numbers
Class names
The interface also provides several other tabs for contextual information:
PROCESS: Information about the process in which the exception occurred
ENVIRONMENT: Details about the system environment at the time of the exception
SYSTEM: System configuration information
ASSEMBLIES: List of loaded assemblies/libraries at the time of the exception
At the bottom of the page, you'll find:
BACK: A button to return to the main Reports list view
This detailed view enables developers and support teams to:
Diagnose Issues: Pinpoint the exact cause and location of exceptions
Reproduce Problems: Understand the context in which errors occur
Track Patterns: Identify recurring issues across applications
Prioritize Fixes: Determine the severity and impact of reported exceptions
Validate Fixes: Verify that implemented solutions have resolved the reported issues
By examining the stack trace and environmental context, developers can quickly identify the root cause of the exception and implement appropriate fixes, ultimately improving the stability and reliability of their applications.
The Reports page offers several advantages for software providers:
Quickly identify recurring issues in your applications
Understand the context of exceptions to aid troubleshooting
Monitor the stability of different application versions
Track exception patterns across various client configurations
Streamline the bug fixing process with detailed error information
With Reports page, you can improve application quality, enhance user experience, and reduce the time required to identify and resolve software issues.
